Where do you deliver and what does it cost?
We deliver to all of Sweden for SEK 49 for orders under SEK 500. For orders over SEK 500 Delivery is free
For orders outside of Sweden the shipping rate is calculated in the check out.
Deliveries are usually made by Postnord (Swedish Post) and DHL
Packages in collaboration with DHL
Packages are delivered within 1-4 non-holiday weekdays from the day when the order is sent from Fair Value Sweden AB's warehouse. You will be notified when you can pick up the package from your agent. If you have selected SMS notification, you will be notified when the item can be picked up from the agent. Packages must be picked up within 14 days from the date of notification. Uncollected shipments are returned to Fair Value Sweden AB, you as a customer will then be charged a recovery fee of SEK 350 including VAT.
What payment options are there?
You can choose to pay with:
- Card payment
- Klarna (Invoice, partial payment, card payment and direct payment) for Swedish customers
Gift card and credit receipt
Gift cards and vouchers from the web shop and store are valid for one year from the date it is issued. After the expiration date, the gift card loses its whole value.
How long does it take until I receive my package?
We will send your order within 1-2 working days after we receive your payment. We usually send the same or the next working day and the package will reach you within 3-7 days (Within Sweden and depending on where in Sweden you are)
If you are ordering within EU, your usual time of delivery varies between couple of days and up to two weeks.
If you shop from outside the EU it is not unusual that the package takes even over one month to arrive. Although it is rare and usual waiting time is couple of weeks.
If we are unable to adhere to these times (due to holidays, vacations, etc.), you will be notified of the extended processing times at checkout.
If your package takes an unusually long time to arrive, please let us know via email: firstname.lastname@example.org, and we will do our best to help.
My package has arrived damaged, what should I do?
If the packaging looks damaged, do not pick it up from the delivery company without filing a damage report. File a claim while you are still there. If you take the damaged box from delivery company without doing so, they are no longer responsible for delivery damage and we do not cover that either.
That the content is damaged even though the package is complete is a sad but very unlikely event. We work hard to ensure that things like this never happen, but in that case you should take several pictures of the damaged product and its packaging and send it to us. We will examine the product on the pictures and of course replace them if we made a mistake in the packaging. We will do our best to solve the problem as soon as we can.