Frequently Asked Questions – Q&A

 

Q: I want to return one or more products, how do I do?

A: You can read all about returns here.

 

Q: Will you bring in more of these shoes?

A: We do not know, unfortunately. Deliveries are very uncertain right now. Even though we have ordered shoes, it is difficult to get information about when it can be delivered and it is even difficult for us to be able to see what orders we have made earlier before the season.

 

Q: My child's foot is this big and I need recommendations.

A: We recommend that you look at Promenix.nu and read on the product page for shoes you are interested in. Most shoes have inner dimensions specified according to a size guide. We recommend 1.5 cm in extra space for ordinary shoes, and 1 cm in slippers. If the shoes do not have a size or size guide, we can help you via email or instant message on Facebook or Instagram. 

I WANT TO RETURN ONE OR MORE PRODUCTS. HOW DO I?

Start by clicking here or on the profile icon in the upper right corner of the web shop.

Log in to view your order:

1. In the "E-mail" field, enter your e-mail address and then click "Continue".

2. You will then receive an email from Promenix. Open it and copy the six-digit verification code.

3. Return to Promenix and enter the six-digit verification code.

4. Click on the order you want to return.

5. If your order has more than one item, select the items you want to return.

6. Choose a return reason and add a note with the weight of the package! (It is important for us to know in order to order a return slip from PostNord or DHL.) Packages over 2kg are only sent with DHL and then we also need the dimensions of the package (Length, width and height.)

7. Click on "Request return".

If your return request is approved and requires shipping, you will receive an email with instructions. After the product is returned, you will receive a refund.

If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping slip. After the product is returned, you will receive a refund. The cost of return slips is as follows and is deducted from the return amount:

Max 1 kg: SEK 74 Max 2 kg: SEK 109 Max 3 kg: SEK 122 Max 5 kg: SEK 149

Read more about returns, terms and conditions and our refund policy here .

WILL YOU BE GETTING MORE OF THIS SPECIFIC SHOE?

It is rare that we can give a straight answer to this question. Unfortunately, most of the time we don't know.

Although we have ordered restocks of some shoes, it may be difficult for us to get exact information about when they can be delivered.

MY CHILD'S FOOT IS SO BIG AND I NEED RECOMMENDATIONS.

First of all, we recommend you look at Promenix.nu and read the product page for the shoes you are interested in.

Most shoes have inner measurements given according to a size guide. We recommend approx. 1.5 cm in extra space for normal shoes, and 1 cm in slippers.

If the shoes don't have measurements or a size guide, we usually haven't had time to post them. Then of course we can help you via email or direct message on Facebook or Instagram .