Privacy policy
- General Terms
Promenix protects your privacy and works to ensure that your personal information is protected when using our services. Below is our policy regarding privacy (“Privacy Policy”) which determines how Fair Value Sweden AB, org. no. 556934-5415, 12064 Stockholm, Hammarby Alle 105, tatjana@fairvaluesweden.se (“Promenix / Vi”) uses, processes and protects your personal data. The privacy policy applies when Promenix provides services and products in connection with purchases, service matters and other contact with Promenix.
Parts of the Privacy Policy are also applicable to the processing of personal data concerning persons who have consented to customized marketing services ("Subscriber").
- Who is responsible for your personal information?
Promenix is responsible for personal data and has the following contact information:
By post: Fair Value Sweden AB. 12064 Stockholm, Hammarby Alle 105
Phone: 0703642802
Email: tatjana@fairvaluesweden.se
Promenix intends to process all personal data in a legal, transparent and fair manner in accordance with applicable legislation (including the European Union's General Data Protection Regulation 2018.05.25).
- When do we process your personal data?
As a customer of Promenix, we process personal information about you when you make a purchase on Promenix's website, use Promenix support, visit Promenix's website or otherwise have contact with Promenix. The purposes underlying Promenix's processing of personal data are set out in Section 5.
As a Subscriber to Promenix, we process personal information about you. All personal information is specified in section 4.
Promenix also collects and updates your address information via third-party services such as Klarna for address updating.
- Compilation of personal data management
1.
Purpose
Commitments in connection with order / purchase.
Legal basis
Fulfillment of agreements.
Processing of personal data is required for Promenix to fulfill commitments in connection with ordering / purchasing. Lack of personal data means that Promenix can not fulfill its obligations and may be forced to refuse the purchase.
Categories of personal data
Name
Social security number
Address
Phone number
Payment history
Payment details
Credit information
Purchase information
Type of treatment
Delivery (including contact in connection with delivery).
ID.
Payment Management (including possible collection of credit information and analysis of possible payment solutions).
Handling of complaints and warranty matters.
Automated decision making
No.
Storage time
Fulfillment of purchase agreements (including delivery and payment) and 36 months thereafter for the purpose of handling any complaint and warranty matters.
2.
Purpose
Fulfill Promenix's legal obligations.
Legal basis
Statutory requirements.
Processing of personal data is required by law. Lack of personal data means that Promenix cannot comply with legal obligations and may be forced to refuse the purchase.
Categories of personal data
Name
Social security number
Address
Phone number
Payment history
Payment details
Credit information
Purchase information
Information about any errors / complaints
Type of treatment
Handling necessary to fulfill Promenix's legal obligations under law, judgment or official decision (eg the Accounting Act and the rules on product liability and product safety).
Automated decision making
No.
Storage time
In accordance with statutory requirements.
3.
Purpose
Marketing & segmented marketing of Promenix products via email, phone or SMS / MMS.
Legal basis
Legitimate interest.
The treatment is necessary to satisfy Promenix's legitimate interest in certain marketing activities.
Categories of personal data
Name
Age
Sex
Address
Phone number
Payment history
Payment details
Purchase history
Purchase and user generated data
Type of treatment
Distribution of newsletters with information and offers.
Simplify the use of Promenix services (eg by saving favorites and thus facilitating future purchases or reminding you of items that have been forgotten in the digital shopping cart).
Personal communication based on your behavior via Promenix media.
Automated decision making
No.
Storage time
Fulfillment of purchase agreement (including delivery and payment) and 36 months thereafter in order to provide more offers from Promenix.
4.
Purpose
Individualized offers and targeted communication via mail, e-mail, telephone or SMS / MMS.
Legal basis
Consent.
Processing takes place after obtaining consent for certain adapted marketing.
Categories of personal data
Name
Age
Sex
Address
Phone number
Payment history
Payment details
Purchase history
Purchase and user generated data
Specified customer choices regarding communication channels.
Type of treatment
Personalized marketing (eg relevant product recommendations, presentation of specific benefits and offers and other similar measures).
Analysis of your personal data is done at the individual level. The analysis forms the basis for Promenix's communication with you and the offers, benefits and information sent to you.
Automated decision making
And.
Storage time
Until the consent is revoked.
5.
Purpose
Manage customer service matters.
Legal basis
Legitimate interest.
The treatment is necessary to satisfy your and Promenix's legitimate interest in customer service.
Categories of personal data
Name
Address
Phone number
Payment history
Payment details
Purchase history
Correspondence
Any errors / complaints
Type of treatment
Communication and answering any questions to our customer service.
Identification and investigation of any complaints and support matters.
Automated decision making
No.
Storage time
Until the case is closed.
6.
Purpose
Implementation and management of competitions and / or events.
Legal basis
Consent.
Processing takes place after obtaining consent to the processing of personal data for handling competitions and / or events.
Categories of personal data
Name
Social security number
Address
Phone number
Information about competition entries
Information about event evaluations
Type of treatment
Contact before and after competitions or events in which you have participated (eg registrations, questions or evaluations).
Identification.
Selection of winners.
Mediation of any profits.
Automated decision making
No.
Storage time
In the meantime, the competition / event and other aspects are in progress.
7.
Purpose
Evaluation, development and improvement Promenix services, products and systems.
Legal basis
Legitimate interest.
The treatment is necessary to satisfy your and Promenix's legitimate interest in the evaluation, development and improvement of Promenix's services, products and systems.
Categories of personal data
Sex.
Homestead.
Correspondence / feedback about Promenix products.
Purchase and user generated data.
Technical data (eg language setting, IP address, browser settings, operating system, screen resolution and platform).
Information about your integration with Promenix.
Type of treatment
Adaptation of services.
Production of data for improving goods and logistics flows (eg forecasting of purchases, inventories and deliveries).
Development of data development and improvement of Promenix product range.
Development of data for the development and improvement of Promenix resource efficiency.
Production of documentation for planning establishments.
Offer the opportunity to influence product ranges.
Production of data for the improvement and development of IT systems.
Analyzes of personal data are made through a segmentation of customers and are done on an aggregated level using deidentified or pseudonymised data.
Automated decision making
No.
Storage time
36 months from collection.
8.
Purpose
Prevent, prevent and investigate crimes against Promenix and prevent misuse of Promenix services.
Legal basis
Statutory requirements and legitimate interest.
1) Processing of personal data in the event of a statutory requirement.
2) The treatment is necessary to satisfy your and Promenix's legitimate interest in preventing, preventing and investigating crimes as well as preventing the misuse of Promenix services.
Categories of personal data
Social security number.
CCTV recordings.
Purchase and user generated data.
Technical data (eg language setting, IP address, browser settings, operating system, screen resolution and platform).
Information about your integration with Promenix.
Type of treatment
Prevent and investigate possible fraud / violations of the law.
Prevent from harassment, spam, phishing, or other actions that are prohibited by law or Promenix terms.
Protection and improvement of the IT environment.
Automated decision making
No.
Storage time
36 months from collection.
9.
Purpose
Customer profile administration.
Legal basis
Legitimate interest.
The processing is necessary to satisfy your and Promenix's legitimate interest in administering your customer profile and to make it easier for you to exercise your rights to change, delete, restrict stored personal data and data portability.
Categories of personal data
Name
Social security number
Address
Phone number
Payment history
Payment details
Credit information
Purchase information
username and password
Settings regarding your profile and your personal choices
Type of treatment
Enable login.
Ensure identity.
Give you the opportunity to change, delete and limit the storage of personal data.
Ensure correct and updated personal information.
Offer access to purchase and payment history.
Managing your customer choices.
Automated decision making
No.
Storage time
36 months from collection.
When Promenix processes personal data with the support of a balance of interests, we have assessed that our interest in processing the personal data outweighs the invasion of privacy that the processing may entail, partly because the processing is limited and that the data subject can contact Promenix and at any time have their data deleted.
Promenix never processes sensitive personal data with the support of a balance of interests and does not perform automated processing without your consent.
When Promenix If you process personal data with the support of your consent, your consent must be voluntary, specific, informed and imply unequivocal consent in order to be valid as a legal basis.
If you have given your consent to Promenix you have the right to revoke it at any time.
5. Profiling
For subscribers can Promenix come to process personal data through profiling. Such profiling takes place with the support of your consent. You can revoke your consent at any time.
Profiling means that we analyze information about how you use our website, which goods, services and offers you have been interested in, information about your purchases, which of our newsletters you have interacted with, if you have possibly signed up for any of our events and information about your account holdings.
We do this to provide you with offers that we think suit you and to invite you to events we think you would like to attend.
You have the right to object to such profiling at any time. Any objection is sent to tatjana@fairvaluesweden.se. When Promenix has received your notification, we will cease to process your personal data for this purpose.
6. Access to stored personal data
Promenix may disclose personal information to partners to fulfill our commitments and the purposes mentioned above. Our partners are: Textalk, Unifaun, PostNord, Zendesk, PayPal, Qliro, Nets / DIBS, Klarna.
Information passed on to third parties is only used to provide the above services to you, e.g. freight forwarders in connection with the delivery of goods, media agencies for the distribution of marketing and credit information or debt collection agencies for credit information checks, identity checks and debt collection.
We never transfer your personal data for marketing purposes conducted by third parties outside Promenixand our partners. We will also not sell your personal information to third parties without your permission.
Promenix may disclose your personal data if it is necessary to comply with applicable law or requirements from authorities, in order to safeguard Promenix legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.
7. How do we protect your personal data?
We have taken technical and organizational measures to protect your data from loss, tampering and unauthorized access. We continuously adapt our security measures in accordance with the advances and developments that are taking place in the technical field.
To make card purchases as secure as possible, all card information is sent in encrypted form. This means that the card information is transferred via a secure connection and that your personal information cannot be read by outsiders.
For card purchases, we work with an authorized payment agent who helps us directly check with your bank that the card is valid for purchases. Our payment agent processes your card details in accordance with the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB.
This means that the security is very high when processing your card information. When you pay by card, we reserve the right to perform an identity check.
Promenix may allow third parties to use your personal information for marketing purposes at the request of us to market our products and services, but we will never allow a third party to use your personal information to conduct its own marketing to you.
8. What are your rights?
Promenix will, at your request or on its own initiative, correct, delete, deidentify or supplement your information if it is found to be incorrect, incomplete or misleading.
As a registered user, you have the right to request:
Access to your personal data. You have the right to receive a register extract or a copy of which personal data Promenix treats about you. You can exercise this right at any time through a written application.
Correction of your personal data. You have the right to request that Promenix without undue delay corrects incorrect or incomplete information processed about you.
3. Deletion of your personal data. You have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected.
In the event of a statutory requirement for the storage of your personal data or when there are other legitimate reasons why Promenix must save your data, such as unpaid debts, your personal data can not be deleted. We will then end the processing that is done for purposes other than complying with the law.
4. Limitation of treatment. You have the right to request that your personal data may only be processed for certain limited purposes. Among other things, you can request a restriction when you believe that your information is incorrect and you have requested correction as above. While the accuracy of the data is being investigated, its processing will be limited.
If your personal information is stored at Promenix you have the right to data portability. This means a right to, under certain conditions, obtain and transfer some of your personal data in a structured, generally used and machine-readable format to another personal data controller.
When Promenix personal data processing is performed on the basis of a balance of interests, you have the right to object to this. In the event of an objection, continue Promenix only the treatment if there are justified reasons for the treatment that outweigh your interests.
You can at any time object to your personal data being processed for direct marketing. Promenix does not process your personal data for purposes relating to direct marketing if you object to such processing. Once we have received your objection, we will cease to process the personal data for such marketing purposes.
Any objection is sent to tatjana@fairvaluesweden.se. If you have given consent to Promenix to store and use your personal data for marketing purposes, you can revoke the said consent at any time.
Such revocation may be limited to only part of the processing, for example that relating to direct marketing. Any revocation of consent is sent to tatjana@fairvaluesweden.se.
As a registrant, you have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate / Integrity Protection Authority.
9. Use of cookies and other tracking techniques
Our website uses cookies and other tracking techniques to improve your online experience. You will find more information about this this springcookie policy.
Promenixuses, among other things, Google's advertising services. You can read more about Google's data collection, sharing and usehere.
10. Any changes toPromenixprivacy policy
Promenix reserves the right to make changes to this Privacy Policy at any time. If the Privacy Policy is substantially changed, it will Promenix to communicate this with reasonable notice on its website and / or by e-mail to you.
11. Contact information for the person responsible for personal data
We protect our customers' personal information! Do not hesitate to contact us if you have any questions about how we process your personal data, this Privacy Policy or if you want to request an extract from the register.
12. Drop Shipping terms
If you have bought goods with Drop Shipping, this means that goods are sent from abroad directly to you. We can not guarantee how long deliveries will take, especially during Covid times.
We pay SEK 150 for shipping, which is included in the price. However, should you wish to return the product to Promenix, this shipping cost will be deducted from your return amount. Therefore, we ask you to be careful in choosing your size, by measuring your feet, comparing with the size guide and adding a little extra space.
The stock is updated daily, but unfortunately it can sometimes be the case that it has not had time to sync to the current stock status. If your item that you have ordered is not available, we will notify you within 24 hours, offer you another variant or cancel your order.
Our contact information is:
Fair Value Sweden AB
12064 Stockholm
Hammarby Alle 105
Sweden
Phone: 0703642802
Email: tatjana@fairvaluesweden.se
Business register: Swedish Companies Registration Office
Organization number: 556934-5415
